You may be warned about cached content being deleted.Select your R-MC Exchange account from the list and click Remove in the upper right.In the Account Settings window, click on the Email tab.Click Add, and then OK to create a file to temporarily store your Outlook data while removing and re-adding your account.In the Account Settings window, click on the Data Files tab.Click the Account Settings dropdown to the left of the Account Settings heading and choose Account Settings.Remove your account from the Microsoft Outlook desktop application on Windows.Back up any locally stored contacts, calendar items, reminders or notes.Only follow these steps if rebooting your computer does not make your account work. Note: It is unlikely that you will have to do this with Outlook on Windows.
ITS provides support for the Outlook app and Webmail only. This is due to the fact that even when configured using protocols that support multi-factor authentication, these native apps rely on background processes that use an unsecure method to communicate (ActiveSync) which bypasses multi-factor protection.
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Going forward, you will not be successful when using the native Apple or Android mobile email apps or the native Apple Mail app on macs to connect your Exchange account. You can pin the URL to the home screen for a similar look and feel to the App. If your device is unable to support the Outlook App, Webmail is your best alternative. Please note that ITS recommends and supports the Outlook App on supported device platforms since it works with multi-factor authentication methods and provide a second layer of protection if your account password is compromised.
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